A Coventry-based electricity retailer says more than a dozen customers have allegedly been charged in relation to its Coventry energy sales department fraud.
In a statement, Coventry Sales, which owns a range of residential, commercial and industrial solar, wind and hydro power, said it was working with Coventry Energy Group (CEG), which owns the Coventry Power Station, to investigate allegations of fraud involving its sales department.
The company said in a statement that it had launched an internal investigation, which it would cooperate with any further investigations.
“We have received a number of reports of fraud over the last few months from a range from customers of Coventry Electric who have been falsely billed for their electricity and to our customers who have not been charged, including two customers charged in connection with their Coventry electric bills,” the statement said.
CEG declined to comment on specific cases, but said it had taken measures to investigate fraud cases and that its sales departments had taken steps to ensure customer privacy was maintained.
It also said that it was conducting a “full review” of its business.
Coventry Electric declined to say whether any of the charges against customers involved Coventry’s energy sales, or its solar, renewable energy and water projects.
But it said in its statement that its customer base included residential and commercial customers who were also involved in a variety of renewable energy projects, including the Great Barrier Reef.
There was no indication from Coventry that any of its customers had been charged.
Last year, Coventua Energy said it received a complaint from a customer that the company had wrongly billed them for their Coventuas energy bills, but it could not verify the authenticity of the complaint.
More than 200 customers have so far been charged and Coventry has said it will investigate any further claims.